For products purchased online customers have a 14 day cancellation period by law for returns.

If a product arrives damaged then the customer is offered a replacement product after returning the damaged item, a full refund after returning the damaged item or a reduction in the price of the product after emailing photographs of the damage but wishing to keep the damaged item.

Customers must contact Elemental Beings Ltd regarding any damage to items as soon as possible and within 14 days.

To receive full refund product must be received on return by Elemental Beings Ltd unused and un-damaged.

If you do not receive your purchased product, please contact us within 3 weeks of your item being posted to you. If we do not hear from you within 3 weeks we will not be able to assist you with arranging a refund for any items which go missing in the post. In the event that you go beyond the 3 week deadline, you can contact Royal Mail directly using the tracking number that has been provided to you by us at the time of posting to arrange a refund.

For purchasing of digital downloads customers lose the right to cancel the purchase once they download the product and the 14 day cancellation period does not apply to digital purchases from Elemental Beings Ltd as stated here in the terms and conditions of purchasing from this website.